We want your shopping experience at Jeanne-inc.com to be easy and pleasant! For information on procedures, policies, and answers to common questions, please select a topic from the following:

Online Shopping at Jeanne-inc.com
To shop at Jeanne-inc.com, simply add items to your order by clicking on the "Add to Order" button located below the price of the item(s) you wish to buy. When you add your first item, an order page will be created for your shopping session. You may view the contents of your order at any time during your session by clicking on the "Shopping Basket" link located in the banner at the top of the each page.

When viewing your shopping basket, you will have a chance to adjust the quantity if desired. To remove an item from your order, simply click on the "Remove" button located on the same line as the item.

Once you are satisfied with the contents of your order:

  1. Click the "Shopping Basket" button and then click "Checkout."
  2. Enter your Shipping & Billing Information (the name and address of the credit card holder) including a valid e-mail address* for confirming your order.
  3. Click on the "Continue" button.
  4. Review your Shipping and Billing information, and select a shipping method and payment option. Click on the "Continue" button.
  5. Review your order summary thoroughly, then enter your credit card information. Click on the "Submit Order" button to complete your purchase. Once you have submitted an order, you cannot revise or cancel the transaction.
  6. An order acknowledgement will be sent to the e-mail address* you provided. Upon shipment of your order, you will be sent a second e-mail with your shipping and tracking information.
*Note: A valid e-mail address is required for the proper processing of online orders. We reserve the right to cancel any order that fails to provide an accurate e-mail address. If you have questions regarding how we use your email address, please see our Privacy Policy on this page.

Browsers
Most browsers work properly on this site. But some Macintosh Safari users experience problems putting items into their shopping basket. A message similar to "Directory access denied" may appear. If you experience this problem, please try a different browser and you should not have any difficulties.

Secure Transactions
You can shop with confidence on Jeanne-inc.com. Our SSL encryption, ensures secure online transactions.

Privacy Policy
Jeanne, Inc. will not sell or give away ANY personal information you provide for your orders. This includes email, shipping or mailing address, phone, credit card data, or your name. When you enter this information, it is transmitted to us by a secure, encrypted server.

Payment Methods
We honor Visa, MasterCard, and Discover credit cards as well as personal checks, cashier's checks, and money orders (see notes on checks below). Customers may also use PayPal where additional credit cards and payment methods are available. (A PayPal account is not required.)

For customers who prefer to pay by check or money order, select "check" as the payment method during checkout. We accept personal checks from a U.S. bank, money orders, and cashier's checks made out to Jeanne, Inc. in U.S. dollars. Orders are processed upon receipt of a money order or cashier's check and upon clearance of personal checks. Please allow 5-10 banking days following receipt for clearance of funds before your order is processed. We cannot guarantee the availability of an item by the time payment is received and funds clear. We reserve the right to charge a $20. fee on all returned checks.

Do not send cash. We will not be responsible for cash sent to us through the mail.

If for any reason you prefer not to complete a transaction online and want to phone in your order, the following steps are suggested:
  1. Select your items and place them in your shopping basket.
  2. When your item selection is complete, click on "View Basket Contents" and then use your browser to print this screen for your reference.
  3. Exit the web site and then call us with your order information.
*Note: The total cost listed in your shopping basket at this point will not include any shipping charge. We will calculate the shipping once we have your order.

Shipping
We offer UPS and the US Postal Service (USPS) shipping throughout the U.S and Canada, and by Priority Mail to APO/FPO addresses. Addresses outside the U.S. and Canada are shipped by Express Mail (EMS) or by USPS International Priority or First Class Air Mail. Estimated shipping charges can be displayed in advance of checkout in the basket contents windows. Most orders except oboe gouging machines are processed within 24-48 hours upon receipt, and are carefully inspected before being shipped. Orders placed on weekends will be entered on the following Monday or the first following business day. Orders placed on holidays will be entered the next business day. Most orders will arrive within 3-5 business days.

Order status can be checked by clicking the login/account icon, and then clicking the "Customer Order History" link. A new screen will be displayed listing your order history and status. You may also view your current order or any of the past orders.

Out of Stock Items
Though we maintain a sizeable inventory, we occasionally we have runs on items. In the event that an item is temporarily out of stock, you will be presented with an option of requesting email notification as soon as the item becomes available.

Sales Tax
Located in Minnesota, we apply sales tax on any items purchased through Jeanne, Inc. and shipped anywhere in Minnesota. Shipments to other locations outside Minnesota are currently not subject to sales tax.

Returns Policy
Customer satisfaction is our number one concern. All orders are checked for accuracy and each item is carefully inspected before being shipped. However, in the event there is a problem with your purchase, our goal is to make an exchange or credit as easy as possible.

Items will be automatically accepted for replacement or credit for any of the following reasons:

  1. The item received was damaged.*
  2. The item received was defective.*
  3. The incorrect item was shipped.

*Damaged and defective item claims must be reported immediately to both us at Jeanne web mail and to the shipping carrier within 48 hours of delivery to qualify for replacement or credit. You must keep the damaged packaging for possible inspection.

Sheet Music Returns
Since sheet music is under copyright, all returns will be for store credit only minus a $5.00 processing fee.
Sheet music must be mailed in a sturdy package to prevent bending.

Accessory Returns
Accessory returns of less than $50.00 will be for store credit only minus a $5.00 processing fee.

Returns larger than $50.00 have 2 options:

  1. Credit to the charge card that was used in the original purchase, minus a 15% restocking fee.
  2. Store credit, minus a $5.00 processing fee.
Accessory items must be carefully packed in their original packaging.

No returns will be accepted for cane, reed or CD purchases.

Conditions:

  • Return authorization permission is required in advance for all returns.
    Contact us at Jeanne web mail to obtain this permission and the return shipping address.
  • Returns must be received within 20 days of the sale for replacement or credit and must be in the original packaging. Items received after 20 days from the sale will not be accepted.
  • We can only process returns for items purchased and shipped from Jeanne-inc.com.

We suggest that you insure the package in case of loss or damage. The customer is responsible for the package until it is safely received by Jeanne, Inc.

Once a return is authorized, the customer must take all necessary precautions to guarantee the prompt and safe delivery of the item being returned. We cannot issue a replacement or credit if the return is not received. After receipt and inspection of the return, a credit will be issued within a maximum of 10 days.

For more information, contact us at Jeanne web mail

Lost or stolen shipments
In the event that an order has not been received within 14 days from receipt of a shipping confirmation, please contact us at Jeanne web mail If USPS tracking indicates that an order has not been delivered in 30 days from the date of shipment (the allotted delivery period established by USPS), then we will issue a full credit or replacement of order at the customer's discretion.

If USPS or UPS tracking confirms that your order was delivered, and you are not in receipt of it, we recommend that you first contact your local Post Office or UPS where it is possibly being held for you.

If USPS or UPS tracking confirms an order has been delivered, and you are not in receipt of it, then any dispute you have must be addressed with USPS or UPS directly. Delivery is assumed and designated as such by Jeanne, Inc. and the customer to be complete when confirmed as delivered by the USPS or UPS tracking system. Customers assume all risks and responsibility for the safety of a shipment upon delivery. Jeanne, Inc. cannot be responsible for theft or loss of delivered goods, and assumes no such liability.

Mail theft and mail fraud (i.e.: the false reporting of stolen or unreceived mail) are federal crimes. We are happy to assist USPS and UPS authorities and our customers by providing any documentation that may be helpful in reporting and/or recovering a lost shipment.

Misaddressed shipments
Our shipping labels reflect the "ship to" address as entered by the customer at the time of ordering. In the event that an incorrect address has been entered by the customer, Jeanne, Inc. assumes no responsibility for the delivery of the order. In the event that a misaddressed shipment is returned, customer will be charged any fees incurred for return postage due. Upon return of any misaddressed shipment, customer will have the option of having the order reshipped to the correct address (new shipping charges apply), or cancelling their order, whereupon a charge-back will be applied to their credit card for the cost of goods only (we cannot credit for shipping charges on goods shipped) —minus a 15% restocking fee.

Sheet Music Difficulty Grading
Identifying the level of difficulty of a particular piece of sheet music is bound to be subjective. Although the difficulty of finger technique can be evaluated, musicianship and endurance are less objective factors that also need to be considered. The evaluation of chamber music becomes even more difficult since one instrument may have more problems than the others.

While acknowledging the above problems, we have tried to provide some guidance for your selection of music listed on our web site. The levels we have used are from 1-10 using the following guides:

1-2 Preparatory: simple rhythms, short phrases, non-technical
3-4 Elementary: both simple and compound meters, limited technique
5-6 Intermediate/moderately difficult: some technical and range demands, moderate musical concepts
7-8 Difficult: technically and/or rhythmically difficult, mature musical concepts
9-10 Advanced/professional: demanding technique and complex rhythm, may include extreme range and/or
avant-garde performance techniques