Customer satisfaction is our number one concern. All orders are checked for accuracy and each item is carefully inspected before being shipped. However, in the event there is a problem with your purchase, our goal is to make an exchange or credit as easy as possible.

Items will be automatically accepted for replacement or credit for any of the following reasons:

  1. The item received was damaged.*
  2. The item received was defective.*
  3. The incorrect item was shipped.

*Damaged and defective item claims must be reported immediately to both us at Contact Us and to the shipping carrier within 48 hours of delivery to qualify for replacement or credit. You must keep the damaged packaging for possible inspection.

Sheet Music Returns
Since sheet music is under copyright, all returns will be for store credit only minus a $5.00 processing fee.
Sheet music must be mailed in a sturdy package to prevent bending.

Accessory Returns
Accessory returns of less than $50.00 will be for store credit only minus a $5.00 processing fee.

Returns larger than $50.00 have 2 options:

  1. Credit to the charge card that was used in the original purchase, minus a 15% restocking fee.
  2. Store credit, minus a $5.00 processing fee.
Accessory items must be carefully packed in their original packaging.

No returns will be accepted for cane, reed or CD purchases.

Conditions:

  • Return authorization permission is required in advance for all returns.
    To obtain this permission and the return shipping address, Contact Us
  • Returns must be received within 20 days of the sale for replacement or credit and must be in the original packaging. Items received after 20 days from the sale will not be accepted.
  • We can only process returns for items purchased and shipped from Jeanne-inc.com.

We suggest that you insure the package in case of loss or damage. The customer is responsible for the package until it is safely received by Jeanne, Inc.

Once a return is authorized, the customer must take all necessary precautions to guarantee the prompt and safe delivery of the item being returned. We cannot issue a replacement or credit if the return is not received. After receipt and inspection of the return, a credit will be issued within a maximum of 10 days.

For more information, Contact Us

Lost or stolen shipments
In the event that an order has not been received within 14 days from receipt of a shipping confirmation, please send us notice at Contact Us If USPS tracking indicates that an order has not been delivered in 30 days from the date of shipment (the allotted delivery period established by USPS), then we will issue a full credit or replacement of order at the customer's discretion.

If USPS or UPS tracking confirms that your order was delivered, and you are not in receipt of it, we recommend that you first contact your local Post Office or UPS where it is possibly being held for you.

If USPS or UPS tracking confirms an order has been delivered, and you are not in receipt of it, then any dispute you have must be addressed with USPS or UPS directly. Delivery is assumed and designated as such by Jeanne, Inc. and the customer to be complete when confirmed as delivered by the USPS or UPS tracking system. Customers assume all risks and responsibility for the safety of a shipment upon delivery. Jeanne, Inc. cannot be responsible for theft or loss of delivered goods, and assumes no such liability.

Mail theft and mail fraud (i.e.: the false reporting of stolen or unreceived mail) are federal crimes. We are happy to assist USPS and UPS authorities and our customers by providing any documentation that may be helpful in reporting and/or recovering a lost shipment.

Misaddressed shipments
Our shipping labels reflect the "ship to" address as entered by the customer at the time of ordering. In the event that an incorrect address has been entered by the customer, Jeanne, Inc. assumes no responsibility for the delivery of the order. In the event that a misaddressed shipment is returned, customer will be charged any fees incurred for return postage due. Upon return of any misaddressed shipment, customer will have the option of having the order reshipped to the correct address (new shipping charges apply), or cancelling their order, whereupon a charge-back will be applied to their credit card for the cost of goods only (we cannot credit for shipping charges on goods shipped) —minus a 15% restocking fee.