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> Help and Policies
We want your shopping experience at Jeanne-inc.com to be easy and pleasant! For information on procedures, policies, and
answers to common questions, please select a topic from the
following:
Online Shopping at Jeanne-inc.com
To shop at Jeanne-inc.com, simply add items to your order by
clicking on the "Add to Order" button located below the price
of the item(s) you wish to buy. When you add your first
item, an order page will be created for your shopping session.
You may view the contents of your order at any time during your
session by clicking on the "View Shopping Basket" link located
in the banner at the top of the each page.
When viewing your shopping basket, you will have a chance to
adjust the quantity if desired. To remove an item from your
order, simply click on the "Remove" button located on the same
line as the item.
Once you are satisfied with the contents of your order:
- Click the "Checkout" button.
- Enter your Shipping & Billing Information (the name and
address of the credit card holder) including a valid e-mail
address* for confirming your order.
- Click on the "Continue" button.
- Review your Shipping and Billing information, and select a
shipping method and payment option. Click on the "Continue"
button.
- Review your order summary thoroughly, then enter your
credit card information. Click on the "Submit Order" button to
complete your purchase. Once you have submitted an order, you
cannot revise or cancel the transaction.
- An order acknowledgement will be sent to the e-mail
address* you provided. Upon shipment of your order, you will be
sent a second e-mail with your shipping and tracking
information.
*Note: A valid e-mail address is required for the
proper processing of online orders. We reserve the right to
cancel any order that fails to provide an accurate e-mail
address. If you have questions regarding how we use your email
address, please see our Privacy Policy on this page.
Browsers
Most browsers work properly on this site. But some Macintosh
Safari users experience problems putting items into their
shopping basket. A message similar to "Directory access denied"
may appear. If you experience this problem, please try
a different browser and you should not have any difficulties.
Secure Transactions
You can shop with confidence on Jeanne-inc.com. Our
SSL encryption, ensures secure online transactions.
Privacy Policy
Jeanne, Inc. will not sell or give away ANY personal
information you provide for your orders. This includes email,
shipping or mailing address, phone, credit card data, or your
name. When you enter this information, it is transmitted to us
by a secure, encrypted server.
Payment Methods
We honor Visa, MasterCard, and Discover credit cards as well
as personal checks, cashier's checks, and money orders (see
notes on checks below).
For customers who prefer to pay by check or money order,
select "check" as the payment method during checkout. We accept
personal checks from a U.S. bank, money orders, and cashier's
checks made out to Jeanne, Inc. in U.S. dollars. Orders are
processed upon receipt of a money order or cashier's check and
upon clearance of personal checks. Please allow 5-10 banking
days following receipt for clearance of funds before your order
is processed. We cannot guarantee the availability of an item
by the time payment is received and funds clear. We reserve the
right to charge a $20. fee on all returned checks.
Do not send cash. We will not be responsible for cash sent
to us through the mail.
If for any reason you prefer not to complete a transaction
online, the following steps are suggested:
- Select your items and place them in your shopping
basket.
- When your item selection is complete, click on "View
Basket Contents" and then use your browser to print this
screen for your reference.
- Exit the web site and then call us with your order
information.
*Note: The total cost listed in your shopping basket
will not include any shipping charge. We will calculate this
once we receive your order.
Shipping
We offer UPS and the US Postal Service (USPS) shipping throughout
the U.S and Canada, and by Priority Mail to APO/FPO
addresses. Addresses outside the U.S. and Canada are shipped by
Express Mail (EMS) or by USPS International Priority or First
Class Air Mail.
All orders except oboe cane and gouging machines are normally
processed within 24-48 hours upon receipt, and are carefully
inspected before being shipped. Orders placed on Friday after
12 noon CST and on weekends will be entered on the following
Monday or the first following business day. Orders placed on
holidays will be entered the next business day. Most orders
will arrive within 3-5 business days.
We offer optional insurance for packages shipped to selected
locations. If insurance is not selected, the customer takes all
responsibility for the package. In these cases, Jeanne, Inc.
will not replace lost or damaged items.
Out of Stock Items
Though we maintain a sizeable inventory, we occasionally we
have runs on items. In the event that an item is temporarily
out of stock, you will be presented with an option of
requesting email notification as soon as the item becomes
available.
Sales Tax
Located in Minnesota, we apply sales tax on any items
purchased through Jeanne, Inc. and shipped anywhere in
Minnesota. Shipments to other locations outside Minnesota are
currently not subject to sales tax.
Returns Policy
Customer satisfaction is our number one concern. All orders
are checked for accuracy and each item is carefully inspected
before being shipped. However, in the event there is a problem
with your purchase, our goal is to make an exchange or credit
as easy as possible.
Items will be automatically accepted for replacement or credit
for any of the following reasons:
- The item received was damaged.*
- The item received was defective.*
- The incorrect item was shipped.
*Damaged and defective item claims must be reported immediately to both our Customer
Service department at mail@jeanne-inc.com and to
the shipping carrier
within 48 hours of delivery to qualify for replacement or credit. You must keep the
damaged packaging for possible inspection.
Sheet Music Returns
Since sheet music is under copyright, all returns will be for store credit only
minus a $5.00 processing fee.
Sheet music must be mailed in a sturdy package to prevent bending.
Accessory Returns
Accessory returns of less than $50.00 will be for store credit only minus a $5.00
processing fee.
Returns larger than $50.00 have 2 options:
- Credit to the charge card that was used in the original purchase, minus a 15%
restocking fee.
- Store credit, minus a $5.00 processing fee.
Accessory items must be carefully packed in their original packaging.
No returns will be accepted for cane, reed or CD purchases.
Conditions:
- Return authorization permission is required in advance
for all returns.
Contact us at
mail@jeanne-inc.com
to obtain this permission and the return shipping address.
- Returns must be received within 20 days of the sale for
replacement or credit and must be in the original
packaging. Items received after 20 days from the sale will not
be accepted.
- We can only process returns for items purchased and
shipped from Jeanne-inc.com.
We suggest that you insure the package in case of loss or damage.
The customer is responsible for the package until it is safely received
by Jeanne, Inc.
Once a return is authorized, the customer must take all
necessary precautions to guarantee the prompt and safe
delivery of the item being returned. We cannot
issue a replacement or credit if the return is not received.
After receipt and inspection of the return, a credit will
be issued within a maximum of 10 days.
For more information, contact mail@jeanne-inc.com.
Lost or stolen shipments
In the event that an order has not been received within 14
days from receipt of a shipping confirmation, please contact us
at mail@jeanne-inc.com.
If USPS tracking indicates that an order has not been delivered
in 30 days from the date of shipment (the allotted delivery
period established by USPS), then we will issue a full credit
or replacement of order at the customer's discretion.
If USPS or UPS tracking confirms that your order was
delivered, and you are not in receipt of it, we recommend that
you first contact your local Post Office or UPS where it is
possibly being held for you.
If USPS or UPS tracking confirms an order has been
delivered, and you are not in receipt of it, then any dispute
you have must be addressed with USPS or UPS directly. Delivery
is assumed and designated as such by Jeanne, Inc. and the
customer to be complete when confirmed as delivered by the USPS
or UPS tracking system. Customers assume all risks and
responsibility for the safety of a shipment upon delivery.
Jeanne, Inc. cannot be responsible for theft or loss of
delivered goods, and assumes no such liability.
Mail theft and mail fraud (i.e.: the false reporting of
stolen or unreceived mail) are federal crimes. We are happy to
assist USPS and UPS authorities and our customers by providing
any documentation that may be helpful in reporting and/or
recovering a lost shipment.
Misaddressed shipments
Our shipping labels reflect the "ship to" address as entered
by the customer at the time of ordering. In the event that an
incorrect address has been entered by the customer,
Jeanne, Inc. assumes no responsibility for the delivery of
the order. In the event that a misaddressed shipment is
returned, customer will be charged any fees incurred for
return postage due. Upon return of any misaddressed shipment,
customer will have the option of having the order reshipped to
the correct address (new shipping charges apply), or
cancelling their order, whereupon a charge-back will be
applied to their credit card for the cost of goods only
(we cannot credit for shipping charges on goods shipped)
—minus a 15% restocking fee.
Sheet Music Difficulty Grading
Identifying the level of difficulty of a particular piece of sheet music is bound to be
subjective. Although the difficulty of finger technique can be evaluated, musicianship and
endurance are less objective factors that also need to be considered. The evaluation of
chamber music becomes even more difficult since one instrument may have more problems
than the others.
While acknowledging the above problems, we have tried to provide some guidance for your
selection of music listed on our web site. The levels we have used are from 1-10 using
the following guides:
| 1-2 |
Preparatory: simple rhythms, short phrases, non-technical |
| 3-4 |
Elementary: both simple and compound meters, limited technique |
| 5-6 |
Intermediate/moderately difficult: some technical and range
demands, moderate musical concepts |
| 7-8 |
Difficult: technically and/or rhythmically difficult, mature
musical concepts |
| 9-10 |
Advanced/professional: demanding technique and complex rhythm,
may include extreme range and/or
avant-garde performance techniques |
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